About the job
This job is about providing outstanding customer service while helping customers explore their financial needs. The impact of this position is significant, as it fosters strong relationships and supports customers in achieving their financial goals. The team thrives on collaboration, positivity, and a shared commitment to going above and beyond for customers and colleagues alike.
You'll be responsible for
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Providing customer service
Delivering outstanding customer service by identifying and supporting customers' financial needs.🤗
Developing relationships
Building and nurturing customer relationships through regular contact and proactive lead management.👥
Coaching team members
Coaching Customer Service Officers to enhance their skills and service delivery.Key criteria
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Customer service experience
Demonstrated experience providing outstanding customer service in a financial setting.View
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Retail banking knowledge
Experience in retail banking, particularly in consumer lending.View
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Relationship-building skills
Proven ability to develop and maintain long-lasting customer relationships.View
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