BOQ Group39 jobs

Customer Relationship Specialist

JuniorMid levelFull-timeHybridHerring Road &, Waterloo Rd, Macquarie Park NSW 2113, AustraliaPosted 1 day agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional customer service and building meaningful relationships with clients at BOQ Group. By understanding and addressing their financial needs, you will play a vital role in their journey towards financial success. The team thrives on collaboration, support, and a shared commitment to creating positive customer experiences.

You'll be responsible for

🌟

Providing customer service

Delivering outstanding customer service by identifying and supporting customers' financial needs.
🤝

Developing relationships

Building strong customer relationships through regular contact and proactive lead management.
📚

Coaching team members

Coaching Customer Service Officers to enhance their skills and performance.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in banking.

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📈

Retail banking knowledge

Demonstrated understanding of retail banking and consumer lending.

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🤝

Relationship management skills

Experience building long-lasting customer relationships and trust.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in banking.

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Retail banking knowledge
Demonstrated understanding of retail banking and consumer lending.

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Relationship management skills
Experience building long-lasting customer relationships and trust.

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Technical financial systems proficiency
Experience using various financial systems effectively.

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