BOQ Group54 jobs

Customer Relationship Specialist - Kirwan

JuniorMid levelFull-timeOfficeKirwan QLD 4817, AustraliaPeople and cultureCustomer servicePosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our Kirwan branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by identifying and responding to customers’ financial needs, ensuring they receive comprehensive support. The team thrives on collaboration and a proactive approach, making every interaction meaningful and impactful.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.
📄

Managing loan maintenance requests

Handling requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
👥

Coaching team members

Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Proven experience in customer service, ideally in banking.

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📊

Financial systems navigation

Demonstrated ability to navigate financial systems effectively.

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🤝

Coaching skills

Experience coaching team members on service excellence and lead identification.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service, ideally in banking.

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Financial systems navigation
Demonstrated ability to navigate financial systems effectively.

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Coaching skills
Experience coaching team members on service excellence and lead identification.

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Attention to detail
Proven attention to detail in managing customer requests and documentation.

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Consumer lending exposure
Experience with consumer lending processes is a plus.

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