BOQ Group54 jobs

Customer Relationship Specialist - Macquarie

JuniorMid levelFull-timeHybridHerring Road &, Waterloo Rd, Macquarie Park NSW 2113, AustraliaPeople and cultureCustomer servicePosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is about providing outstanding customer service at BOQ Group, where a passion for helping others is key. The impact of this job is significant, as it involves identifying and supporting customers in exploring their financial needs and connecting them with relevant products and services. The team thrives on collaboration, support, and a fun atmosphere, making it a great place to grow your career in banking.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Providing customer service

Identifying and supporting customers to explore their financial needs and providing relevant products and services.
🤝

Developing customer relationships

Working closely with the Branch Manager to build and maintain strong customer relationships through regular contact.
👩‍🏫

Coaching team members

Coaching Customer Service Officers to enhance their skills and performance.

Key criteria

💼

Customer service experience

Demonstrated experience in delivering outstanding customer service.

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🏦

Retail banking background

Experience in the retail banking industry, especially consumer lending.

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📞

Communication skills

Proven written and verbal communication skills for effective customer interactions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering outstanding customer service.

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Retail banking background
Experience in the retail banking industry, especially consumer lending.

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Communication skills
Proven written and verbal communication skills for effective customer interactions.

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Relationship building
Experience developing long-lasting customer relationships through proactive engagement.

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Technical system proficiency
Experience using various financial systems with attention to detail.

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