BOQ Group40 jobs

Customer Relationship Specialist - Wynnum

JuniorMid levelFull-timeOfficeWynnum QLD, AustraliaPosted 2 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Wynnum branch, working closely with the Branch Manager and a supportive team. Your role is crucial in delivering exceptional service by identifying and responding to customers' financial needs. The team thrives on collaboration and a proactive approach, ensuring that every customer feels valued and supported.

Meet the team

About the company

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You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
👩‍🏫

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Demonstrated experience in customer service, ideally in banking.

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📊

Financial systems navigation

Proven ability to navigate financial systems with ease.

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🤝

Coaching skills

Experience coaching team members on service excellence and lead identification.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in customer service, ideally in banking.

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Financial systems navigation
Proven ability to navigate financial systems with ease.

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Coaching skills
Experience coaching team members on service excellence and lead identification.

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Consumer lending exposure
Experience with consumer lending is a valuable asset.

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