About the job
This job is about leading a high-impact customer remediation program at ING, which is crucial for delivering fair and consistent outcomes for customers. The role plays a vital part in transforming how the organization manages risk and embeds sustainable change. The team values collaboration, clarity, and a customer-centric approach, making it an exciting opportunity for those looking to make a significant impact.
You'll be responsible for
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Leading the remediation program
Owning the integrated roadmap and ensuring all workstreams progress cohesively.đ
Setting the operating rhythm
Establishing governance, monitoring, reporting, and senior leader updates for the program.đ
Overseeing risk and compliance
Uplifting controls and ensuring the program meets assurance and compliance expectations.Key criteria
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Experience in program leadership
Proven experience leading large, complex initiatives in financial services.View
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Understanding of retail banking
Demonstrated knowledge of retail banking operations and regulatory obligations.View
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Exceptional stakeholder communication skills
Ability to influence and align with senior leaders effectively.View
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