Honey Birdette16 jobs

Customer Service Agent (casual) | HQ Sydney

JuniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Online Customer Experience Agent at Honey Birdette is all about creating a luxurious and empowering experience for customers. This job plays a vital role in ensuring that every interaction is memorable and fulfilling, helping customers discover products they didn't even know they needed. The team thrives on collaboration, positivity, and a passion for customer service, making it a fantastic opportunity for those who love to connect and inspire.

Meet the team

About the company

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You'll be responsible for

🎟️

Managing ticket requests

Handle customer inquiries through the Zendesk portal, ensuring a red carpet customer experience.
📚

Educating customers

Guide customers around products that best meet their honey b needs.
📞

Communicating with customers

Engage with customers via online platforms, chat, telephone, and email.

Key criteria

💬

Customer service experience

Minimum 2 years in retail or online customer service.

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📊

KPI achievement

Proven ability to meet and exceed set KPIs.

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🖥️

Multi-system proficiency

Experience working across multiple systems simultaneously.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Minimum 2 years in retail or online customer service.

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KPI achievement
Proven ability to meet and exceed set KPIs.

View

Multi-system proficiency
Experience working across multiple systems simultaneously.

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Communication skills
Demonstrated expertise in effective customer communication.

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