Accor Hotels11 followers242 jobs

Customer Service Agent

JuniorPart-timeOfficeSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about delivering exceptional guest service at Sofitel Sydney Wentworth, a landmark of luxury and hospitality. As a vital member of the One Touch team, you will create unforgettable experiences for guests by managing their requests and ensuring seamless communication throughout their stay. The team thrives on collaboration, excellence, and heartfelt hospitality, making every day an opportunity to make a positive impact.

Meet the team

About the company

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You'll be responsible for

🌟

Delivering exceptional guest service

Providing outstanding service from pre-arrival to post-stay, handling requests and inquiries with care.
📋

Managing guest accounts and reservations

Accurately handling billing and cashiering functions using Opera PMS.
📞

Coordinating communication

Serving as the central hub for guest requests, calls, and messages, ensuring efficient operations.

Key criteria

🏨

Front office experience

Demonstrated experience in hotel or hospitality front office operations.

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💻

Opera PMS proficiency

Proficiency in Opera PMS or similar property management systems.

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🧩

Problem-solving skills

Proven ability to resolve guest issues calmly under pressure.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Front office experience
Demonstrated experience in hotel or hospitality front office operations.

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Opera PMS proficiency
Proficiency in Opera PMS or similar property management systems.

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Problem-solving skills
Proven ability to resolve guest issues calmly under pressure.

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Attention to detail
Strong accuracy in managing guest accounts and billing tasks.

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