Customer Service Coordinator - AST
About the job
This job is about providing exceptional customer service at Advanced Skin Technology, where every interaction counts. The impact of this position is significant, as it helps to ensure customer satisfaction and loyalty, contributing to the overall success of the business. The team values inclusivity and support, fostering an environment where everyone can thrive.
You'll be responsible for
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Handling customer inquiries
Managing a high volume of calls and inquiries, striving for first call resolution and a service excellence experience.📝
Processing customer orders
Accurately and timely processing of customer orders using SAP CRM and handling EDI orders from external customers.📚
Maintaining customer records
Keeping detailed records of customer interactions and ensuring accurate information is logged in the CRM system.Key criteria
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Customer service experience (2+ years)
Demonstrated experience in customer service roles, ensuring satisfaction.View
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Excellent communication skills
Proven ability to communicate effectively, both written and oral.View
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SAP or ERP system experience
Experience using SAP or similar ERP systems for order processing.View
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