About the job
The job is about leading the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence. This position plays a vital role in ensuring that customers receive top-notch service while maintaining compliance and operational standards. The team thrives in a fast-paced environment that values diversity, creativity, and collaboration.
You'll be responsible for
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Coaching and developing teams
Coaching and developing Warehouse and Customer Service teams’ knowledge and capability.😊
Creating a positive atmosphere
Delivering a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.✅
Ensuring compliance
Ensuring store is meeting all compliance and legislative requirements.Key criteria
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Customer focus experience
Demonstrated experience prioritising customer needs and enhancing satisfaction.View
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Results-driven mindset
Proven track record of achieving targets in challenging situations.View
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Talent development skills
Experience identifying and nurturing team members' growth.View
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