Customer Service Manager
About the job
Join the Harvey Norman team as a Customer Service Manager in Caringbah, where you will play a vital role in delivering exceptional service to customers. This job offers a fantastic opportunity to grow within a trusted national brand while ensuring customer satisfaction. The team thrives in a supportive and positive environment, where collaboration and recognition of good performance are key.
You'll be responsible for
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Managing customer repairs and servicing
Actively oversee customer repairs and servicing to ensure timely and effective resolutions.🗄️
Updating service database
Tag faulty products and liaise with service agents while keeping the service database current.🌟
Providing outstanding customer service
Keep customers informed about their repairs and ensure exceptional service throughout the process.Key criteria
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Customer service experience in retail
Demonstrated experience in a customer-focused retail environment.View
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High-volume administration experience
Proven background in managing high-volume administrative tasks.View
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Strong multitasking abilities
Capacity to juggle multiple tasks with a flexible attitude.View
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