Customer Service Manager
About the job
As a Customer Service Manager at Qantas, you will play a vital role in leading the Freight customer service team to deliver exceptional service. This position offers an exciting opportunity to contribute to one of Australia's largest independent air freight services businesses. The team thrives on collaboration and creativity, ensuring that everyone has the chance to grow and make a meaningful impact.
You'll be responsible for
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Supervising and coaching
Supervising, coaching, leading and training the Freight customer service team to provide excellent service for Qantas Freight customers.📈
Managing customer escalations
Managing customer escalations, driving results through KPIs and managing the quality of service provided to customers.🚀
Implementing customer strategy
Implementing, embedding and driving the customer strategy to ensure a premium end-to-end customer experience.Key criteria
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Demonstrated people management skills
Experience supervising and coaching teams to enhance performance.View
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Ability to drive and meet KPIs
Proven track record of achieving monthly performance targets.View
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Excellent communication skills
Strong ability to influence and engage with stakeholders.View
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