Customer Service Manager
About the job
Join the Harvey Norman team as a Customer Service Manager in Osborne Park, where you will play a vital role in delivering exceptional service to customers. This position offers a fantastic opportunity to grow within a trusted national brand, with guaranteed base earnings and paths for career progression. The team thrives in a supportive and flexible environment, where good performance is recognised and rewarded.
You'll be responsible for
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Managing customer repairs and servicing
Actively overseeing the repair and servicing of customer products to ensure satisfaction and efficiency.📞
Liaising with service agents and suppliers
Tagging faulty products and maintaining communication with service agents and suppliers while keeping the service database updated.🗂️
Administering department duties
Assisting with administrative tasks including processing invoices, claims, and finance paperwork according to company procedures.Key criteria
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Customer service experience
Demonstrated experience in a customer-focused retail environment.View
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Organisational skills
Proven ability to manage multiple tasks efficiently and effectively.View
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Strong communication skills
Exceptional interpersonal skills for effective customer interactions.View
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