About the job
As a Customer Service Officer at The Y Bankstown City, you will be the welcoming face for a diverse community, creating positive experiences through gymnastics programs, school holiday activities, and community events. Your role is vital in fostering an inclusive environment, supporting parents and children, and ensuring that everyone feels at home. The team thrives on collaboration and a shared commitment to making a genuine difference in the local community.
You'll be responsible for
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Greeting and assisting customers
Welcoming customers in person and over the phone, creating positive experiences every day.❓
Responding to enquiries
Providing information about programs, bookings, and memberships to help customers navigate services.🏢
Supporting front desk operations
Assisting with daily centre activities and ensuring smooth operations at the front desk.Key criteria
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Customer service experience
Demonstrated experience in customer service or reception roles.View
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Strong communication skills
Proven ability to communicate effectively with diverse audiences.View
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Basic computer skills
Experience using computers for transactions and inquiries.View
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