About the job
The Customer Service Officer (CSO) position at mlcoa is an exciting opportunity to be part of a dynamic team dedicated to providing exceptional service in the medical field. This job plays a crucial role in coordinating medico-legal assessments and ensuring a seamless experience for customers and medical specialists alike. At mlcoa, teamwork, client focus, and respect are at the core of our culture, making it a fantastic place to grow and thrive.
You'll be responsible for
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Liaising with customers
Acting as the primary point of contact for customers, managing phone and email enquiries professionally and efficiently.🩺
Coordinating medical examinations
Scheduling independent medical examinations (IMEs) with a panel of medical specialists to facilitate appointments.📋
Maintaining records
Ensuring accurate records in internal systems while upholding data integrity and confidentiality.Key criteria
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Customer service experience
Demonstrated experience in a customer service role or similar.View
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Communication skills
Excellent verbal and written communication skills are essential.View
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Scheduling proficiency
Experience coordinating appointments and managing schedules effectively.View
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