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Customer Service Officer

JuniorFull-timeHybridSydney NSW, AustraliaPosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Client Services Officer position at mlcoa is an exciting opportunity to join a dynamic team dedicated to delivering exceptional customer service. This role plays a crucial part in supporting customers by providing advice and coordinating appointments with specialist consultants. The team thrives in a fast-paced environment where client focus, teamwork, and respect are paramount.

You'll be responsible for

📞

Liaising with customers

Planning and implementing agreed services to meet customer needs and expectations.
🗓️

Scheduling appointments

Arranging suitable appointments with our extensive specialist consultant team to ensure timely service delivery.
📋

Providing administrative support

Offering operational support to consultant practitioners and assisting with various tasks assigned to the Client Services team.

Key criteria

🌟

Customer service experience

Demonstrated experience delivering exceptional customer service.

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🗣️

Communication skills

Excellent verbal and written communication abilities are essential.

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📅

Appointment scheduling

Experience managing and scheduling appointments effectively.

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5 criteria for this job
Customer service experience
Demonstrated experience delivering exceptional customer service.

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Communication skills
Excellent verbal and written communication abilities are essential.

View

Appointment scheduling
Experience managing and scheduling appointments effectively.

View

Microsoft Office proficiency
Proficient in Microsoft Office applications, especially Word and Excel.

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Attention to detail
Strong attention to detail in administrative tasks is crucial.

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