Customer Service Officer | Community Bank Cobden & Camperdown | VIC
About the job
The job as a Customer Service Officer at Bendigo Bank is all about making a difference in people's lives through exceptional service. This dynamic position empowers you to assist customers in achieving their banking goals while fostering community connections. Bendigo Bank values lifelong learning and collaboration, creating a supportive environment where you can thrive and grow.
You'll be responsible for
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Exploring customer needs
Engaging in in-depth conversations to help customers achieve their financial goals and partnering with specialists within the branch.🌐
Supporting digital literacy
Assisting customers with their digital literacy and online banking needs as offerings continue to innovate.🏦
Being the face of the branch
Processing transactions, handling cash, investigating queries, and assisting with paperwork while keeping risk considerations at the forefront.Key criteria
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Customer service experience
Demonstrated experience in a customer service environment achieving targets.View
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Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.View
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Communication skills
Confidence in face-to-face and phone interactions with customers.View
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