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Customer Service Officer - Eastwood Retirement Village

Mid levelFull-timeOfficeBairnsdale VIC 3875, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Service Officer at Eastwood Retirement Living Village plays a vital role as the welcoming first point of contact for residents, families, visitors, contractors, and staff. This job is essential in creating a warm, supportive community and ensuring smooth operations within the village. The team thrives on collaboration, innovation, and genuine care, making a positive impact on the lives of older Victorians.

Meet the team

About the company

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You'll be responsible for

🏢

Providing front-of-house reception

Delivering professional front-of-house reception and customer service support, responding to enquiries in person, by phone and via email.
📋

Supporting day-to-day operations

Assisting with a broad range of administrative tasks, including maintaining records, databases, bookings and resident communications.
🎈

Coordinating social activities

Helping coordinate social activities, lifestyle programs and community initiatives to support resident engagement.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or front-facing roles.

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🗂️

Organisational skills

Proven ability to manage competing priorities and maintain accurate records.

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💻

Microsoft Office proficiency

Experience using Outlook, Word, and Excel for daily tasks.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or front-facing roles.

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Organisational skills
Proven ability to manage competing priorities and maintain accurate records.

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Microsoft Office proficiency
Experience using Outlook, Word, and Excel for daily tasks.

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Relationship-building skills
Ability to build positive relationships with residents and families.

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Attention to detail
High attention to detail in administrative tasks and billing support.

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A meaningful career starts with a match

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