MUFG Pension & Market Services3 followers3 jobs

Customer Service Officer (Hub Specialist)

JuniorMid levelFull-timeHybrid727 Collins St, Docklands VIC 3008, AustraliaPosted 10 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The job is about being a Customer Service Officer (Hub Specialist) in a superannuation contact centre, where delivering exceptional service and solving complex problems is key. This position plays a vital role in enhancing members' financial wellbeing and driving continuous improvement in service delivery. The team thrives on collaboration, support, and a commitment to professional growth.

You'll be responsible for

📞

Delivering first-call resolution

Anticipating member needs and taking full ownership of enquiries to ensure satisfaction.
📝

Supporting administrative tasks

Handling system processing and written correspondence to streamline operations.
⚖️

Acting as the first escalation point

Managing challenging or sensitive cases involving members, beneficiaries, and trustees with professionalism and empathy.

Key criteria

💼

Customer service experience

Proven experience in customer service, ideally in superannuation.

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🧩

Problem-solving skills

Demonstrated problem-solving and investigation skills for complex issues.

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✍️

Communication skills

Excellent written and verbal communication skills for effective interactions.

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Meet the team

About the company

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3 criteria for this job
Customer service experience
Proven experience in customer service, ideally in superannuation.

View

Problem-solving skills
Demonstrated problem-solving and investigation skills for complex issues.

View

Communication skills
Excellent written and verbal communication skills for effective interactions.

View

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