Customer Service Officer
About the job
This job is all about helping customers navigate essential land valuation services across New South Wales. By delivering exceptional customer service in a dynamic contact centre environment, you will play a crucial role in ensuring that customers receive the support they need. The team values collaboration and flexibility, making it a great place to grow and contribute to meaningful government services.
You'll be responsible for
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Assisting customers
Helping customers navigate important land valuation services across NSW and providing high-quality customer service in a fast-paced contact centre environment.✉️
Managing inquiries
Handling inbound customer calls, responding to written enquiries, coordinating correspondence and objections, and processing customer requests.🗂️
Maintaining records
Maintaining accurate records and preparing correspondence to support the delivery of services that contribute to confidence in the NSW land valuation system.Key criteria
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Customer service experience
Demonstrated experience in high-volume customer service environments.View
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Written communication skills
Experience preparing clear and professional written correspondence.View
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Problem-solving abilities
Proven skills in investigating enquiries and identifying solutions.View
