BOQ Group
JuniorMid levelFull-timeHybridBayswater, WA, AustraliaSalesCustomer servicePosted 22 hours ago
About the job
The Customer Service Officer position is an exciting opportunity for individuals passionate about customer service and banking. In this role, you will be the first point of contact for customers, providing exceptional service and support while helping them explore their financial needs. The team thrives on collaboration and a proactive attitude, creating a dynamic environment where everyone can grow and succeed.
You'll be responsible for
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Providing exceptional customer service
Acting as the first point of contact in the Branch, ensuring customers receive outstanding service and support.💬
Conducting needs-based conversations
Engaging with customers to identify their current and future financial needs, generating opportunities in personal banking and lending.📱
Educating customers on digital banking
Helping customers understand and utilize digital banking solutions effectively.What we're looking for
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Exceptional communication skills
Demonstrated ability to build relationships and engage customers.View fit
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Banking or sales experience
Previous experience in banking or sales environments is preferred.View fit
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Team collaboration
Proven experience working effectively within a team setting.View fit
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