Customer Service Officer
About the job
This job is about joining the Customer Service Team at Hobsons Bay City Council as a Casual Customer Service Officer. You'll be the friendly face and voice for the community, providing essential support and information to residents and visitors. The team thrives on collaboration, adaptability, and a strong focus on customer satisfaction, making it a fantastic opportunity to contribute to a vibrant community.
You'll be responsible for
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Providing customer service triage
Connecting residents with the right information and services across the whole of Council.✉️
Responding to enquiries
Handling phones, emails, webchats, and face-to-face enquiries in a professional and timely manner.📚
Supporting library operations
Assisting with shelving, tidying, and promoting collections while maintaining customer areas.Key criteria
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Exceptional customer service skills
Demonstrated experience in face-to-face, phone, and online engagement.View
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Community-focused mindset
Passion for supporting individuals from diverse backgrounds.View
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Adaptability in fast-paced environments
Experience thriving in dynamic and changing situations.View
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