Customer Service Officer
About the job
The Customer Service Officer plays a vital role in creating an exceptional guest experience at Millennium Services Group. This job is all about making connections and ensuring that every visitor feels valued and informed. The team thrives in a supportive and friendly environment, where collaboration and communication are key to success.
You'll be responsible for
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Delivering exceptional guest experience
Acts as the primary representative and face of the centre, delivering an exceptional guest experience through professional and immaculate presentation.🔗
Liaising with stakeholders
Serves as a key liaison between centre management, customers, and retailers, often acting as the voice of the customer.📞
Providing accurate information
Ensures the customer service desk delivers accurate, timely information across all channels to create a seamless and enjoyable shopper and retailer experience.Key criteria
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Customer service experience
Demonstrated experience in retail or customer service environments.View
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Strong communication skills
Proven ability to communicate effectively with diverse audiences.View
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Immaculate personal presentation
Consistent maintenance of professional appearance and grooming.View
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