Customer Service Officer
About the job
The Customer Service Officer is a vital part of the Millennium Services Group team, representing the face of the centre and ensuring an exceptional guest experience. This job is all about creating a welcoming environment for customers while maintaining immaculate presentation. Teamwork and collaboration are at the heart of how we operate, making it a fantastic opportunity to grow your skills and career.
You'll be responsible for
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Delivering exceptional guest experiences
Acts as the primary representative and face of the centre, delivering an exceptional guest experience through professional and immaculate presentation.🔗
Liaising with stakeholders
Serves as a key liaison between centre management, customers, and retailers, often acting as the voice of the customer.🖥️
Managing customer service desk
Ensures the customer service desk delivers accurate, timely information across all channels to create a seamless and enjoyable shopper and retailer experience.Key criteria
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Customer service experience
Demonstrated experience in retail or customer service environments.View
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Strong communication skills
Proven ability to communicate effectively with diverse audiences.View
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Immaculate presentation
Consistent maintenance of professional appearance and demeanor.View
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