Customer Service Officer
About the job
This job is about joining the Transwa Reservations team, where passion for helping people meets the opportunity to create smooth travel experiences. Supporting passengers across Western Australia is at the heart of this role, ensuring they feel confident and cared for. The team thrives on collaboration and values effective communication, making it a supportive environment for everyone.
You'll be responsible for
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Making bookings
Making rail and road coach travel bookings for passengers across Western Australia.📞
Providing information
Providing friendly and accurate information by phone, email, and at booking counters.🗂️
Assisting with administrative tasks
Assisting with administrative tasks, processing payments, and checking concession entitlements.Key criteria
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Customer service experience
Proven experience delivering effective information services in a customer-focused environment.View
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Teamwork and autonomy
Demonstrated ability to work both independently and collaboratively within a team.View
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Time management skills
Proven ability to manage time, prioritize tasks, and meet deadlines.View
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