MedHealth2 followers560 jobs

Customer Service Officer

JuniorMid levelFull-timeHybridCanberra ACT, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Client Services Officer position at mlcoa is all about delivering exceptional customer service and supporting clients through expert advice and appointment scheduling. This role is crucial in ensuring that customers receive the best possible experience while interacting with our extensive specialist consultant team. The team thrives in a fast-paced environment where client focus, team spirit, and respect are at the heart of everything we do.

Meet the team

About the company

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You'll be responsible for

📞

Liaising with customers

Planning and implementing agreed services to meet customer needs.
📅

Scheduling appointments

Arranging suitable appointments with the specialist consultant team.
🗂️

Providing administrative support

Offering operational support to consultant practitioners and managing busy inboxes.

Key criteria

📞

Customer service experience

Demonstrated experience delivering exceptional customer service.

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📝

Communication skills

Excellent verbal and written communication skills are essential.

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📅

Appointment scheduling experience

Proven experience managing and scheduling appointments effectively.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering exceptional customer service.

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Communication skills
Excellent verbal and written communication skills are essential.

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Appointment scheduling experience
Proven experience managing and scheduling appointments effectively.

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Computer literacy
Proficiency in Microsoft Office, especially Word and Excel.

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Attention to detail
Strong attention to detail in administrative tasks is crucial.

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A meaningful career starts with a match

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