MedHealth2 followers560 jobs

Customer Service Officer

JuniorMid levelFull-timeHybridCanberra ACT, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Client Services Officer position at mlcoa is all about providing exceptional support to clients while coordinating appointments with specialist consultants. This job plays a crucial role in ensuring that clients receive the best possible service, contributing to the overall success of the team. At mlcoa, teamwork, client focus, and a proactive approach are at the heart of how we work together.

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You'll be responsible for

📞

Liaising with customers

Engaging with clients to plan and implement agreed services, ensuring their needs are met.
🗓️

Scheduling appointments

Coordinating and managing appointments with specialist consultants to facilitate client services.
📝

Providing administrative support

Offering operational assistance to consultant practitioners and handling various administrative tasks.

Key criteria

📞

Customer service experience

Proven experience delivering excellent customer service in a fast-paced environment.

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🗣️

Strong communication skills

Demonstrated ability to communicate effectively with diverse clients.

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📅

Appointment scheduling skills

Experience coordinating and scheduling appointments efficiently.

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5 criteria for this job
Customer service experience
Proven experience delivering excellent customer service in a fast-paced environment.

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Strong communication skills
Demonstrated ability to communicate effectively with diverse clients.

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Appointment scheduling skills
Experience coordinating and scheduling appointments efficiently.

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Proficiency in Microsoft Office
Strong skills in Microsoft Word and Excel for administrative tasks.

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Organisational skills
Highly organised with a strong attention to detail in task management.

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