About the job
This job is all about providing outstanding customer service and managing inquiries to ensure they reach the right teams. By supporting the Business Development team and capturing customer information, you will play a vital role in delivering human-rights-focused, customer-centric service. The team thrives on collaboration and continuous improvement, creating a supportive environment where everyone can excel.
You'll be responsible for
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Championing a person-centred approach
Embedding customer goals in all interactions and decisions to ensure a positive experience.📞
Managing inquiries
Directing all enquiries to the appropriate team within Aruma and handling support service enquiries with a customer-first mindset.🤝
Collaborating with the Business Development team
Working together on meet-and-greet coordination and follow-ups to enhance customer engagement.Key criteria
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Formal qualification in Office Administration
Possess a qualification in Office Administration or related discipline.View
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Customer service experience
Demonstrated experience in fast-paced, high-volume call centre environments.View
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Advanced administration skills
Proven ability in managing documentation, data entry, and scheduling.View
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