Abbvie26 jobs

Customer Service & Order Management Specialist

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join AbbVie, a global biopharmaceutical leader, as a Customer Service & Order Management Specialist. This high-impact job is crucial for ensuring that life-changing medicines reach patients who need them. Collaborate with various teams to drive customer loyalty and operational efficiency while being part of a supportive and innovative work environment.

You'll be responsible for

📦

Owning order management

Managing end-to-end order management for key wholesale and retail accounts using SAP and the Order to Cash (OTC) process.
📞

Resolving customer inquiries

Addressing customer inquiries related to shipping, pricing discrepancies, product returns, and credit processing with speed and accuracy.
📈

Leading process improvement initiatives

Driving process improvement initiatives by leveraging analytics to enhance efficiency and customer satisfaction.

Key criteria

📊

Order to Cash (OTC) process expertise

Demonstrated experience managing end-to-end OTC processes using SAP.

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💻

CRM system proficiency

Proficiency in Salesforce or similar CRM systems for case management.

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🔍

Analytical skills

Strong analytical skills with experience in root cause analysis.

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View more

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5 criteria for this job
Order to Cash (OTC) process expertise
Demonstrated experience managing end-to-end OTC processes using SAP.

View

CRM system proficiency
Proficiency in Salesforce or similar CRM systems for case management.

View

Analytical skills
Strong analytical skills with experience in root cause analysis.

View

Communication skills
Excellent written and verbal communication skills for stakeholder engagement.

View

Pharmaceutical industry experience
3–5 years of experience in customer service within the pharmaceutical sector.

View

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