NSW Department of Customer Service32 followers345 jobs

Customer Service Representative - Ballina

JuniorPart-timeOfficeBallina, NSW, AustraliaPosted 6 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Service Representative at Service NSW, you will embark on a rewarding journey of making a positive difference in your community. This job is all about supporting customers, solving problems, and creating great experiences when they need it most. The team thrives on collaboration and a shared commitment to delivering exceptional service, ensuring that every interaction leaves a lasting impact.

Meet the team

About the company

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You'll be responsible for

📞

Supporting customers

Providing accurate information, practical solutions, and outstanding service to customers across a wide range of enquiries.
🌟

Building relationships

Creating positive experiences with every interaction and helping members of the local community access the services they need.
📂

Maintaining records

Handling personal and confidential information responsibly while ensuring accuracy in record-keeping.

Key criteria

💬

Strong communication skills

Proven ability to explain information clearly and confidently.

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🤝

Customer service experience

Demonstrated experience building positive customer relationships.

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🖥️

Digital tool proficiency

Experience using multiple computer systems and digital tools.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Strong communication skills
Proven ability to explain information clearly and confidently.

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Customer service experience
Demonstrated experience building positive customer relationships.

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Digital tool proficiency
Experience using multiple computer systems and digital tools.

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Attention to detail
Proven accuracy in maintaining records and processing information.

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Problem-solving skills
Experience managing complex enquiries with professionalism and empathy.

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A meaningful career starts with a match

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