THE ICONIC100 followers13 jobs

Customer Service Representative (Casual)

JuniorContractHybridSydney NSW, AustraliaPosted 3 days ago
Pending fitX of Y criteria met

About the job

The Customer Service Representative at THE ICONIC is all about creating exceptional experiences for customers. This job is crucial in ensuring that every interaction is positive and memorable, contributing to the overall success of the business. The team thrives on collaboration, innovation, and a shared commitment to excellence, making it a fun and dynamic environment to work in.

You'll be responsible for

📞

Responding to customer inquiries

Respond to customer inquiries, including complaints and concerns via phone, email and messaging in a timely and professional manner.
🛍️

Providing product information

Provide product or customer experience information and assist customers with any order related inquiries.
😊

Ensuring customer satisfaction

Ensure customer satisfaction by following up on customer inquiries and ensuring customer needs are met.

Key criteria

🗣️

Strong communication skills

Demonstrated verbal and written communication skills for customer interactions.

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🤝

Customer-centric mindset

Proven ability to prioritize customer satisfaction and empathy.

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🛠️

Technical proficiency

Experience with Zendesk and basic computer skills for effective support.

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View more

Meet the team

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Meet Teshawna and the team
Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Strong communication skills
Demonstrated verbal and written communication skills for customer interactions.

View

Customer-centric mindset
Proven ability to prioritize customer satisfaction and empathy.

View

Technical proficiency
Experience with Zendesk and basic computer skills for effective support.

View

Time management skills
Ability to multitask and meet performance metrics in a fast-paced environment.

View

Passion for fashion
Interest in fashion trends and products to enhance customer experience.

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A meaningful career starts with a match

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