About the job
The Order Management Administrator job is all about supporting national security branches through end-to-end order management and sales administration activities. This position is crucial for ensuring customer orders are processed accurately and efficiently, which directly contributes to positive customer outcomes. The team thrives on collaboration and attention to detail, making it a great fit for someone who enjoys working with customers and internal teams.
You'll be responsible for
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Responding to customer enquiries
Respond to customer enquiries via email, including order confirmations, pricing discrepancies, delivery details and stock availability.📬
Managing sales inboxes
Manage and monitor multiple sales inboxes to support timely order processing and customer responses.📦
Processing customer orders
Process customer orders received via emailed purchase orders and online web submissions, accurately entering sales orders into internal systems.Key criteria
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Order management experience
2–4 years of experience in order management or sales administration.View
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Customer communication skills
Demonstrated ability to respond to customer enquiries via email.View
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Attention to detail
Proven track record of accurately processing information in systems.View
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