Customer Service Specialist - Collateral Management System (12 Month Max Term)
About the job
Join CommBank’s Business Banking Operations as a Customer Service Specialist in the Collateral Management Services team. This exciting opportunity allows you to make a real impact by supporting Business Banking colleagues and delivering exceptional service to a diverse range of customers. The team thrives on collaboration and is dedicated to maintaining high standards of service while fostering a supportive and inclusive work environment.
You'll be responsible for
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Processing applications
Processing a high volume of Commercial CMS Update applications while meeting operational objectives and deadlines.📞
Providing customer service
Providing superior levels of internal and external customer service by managing customer and stakeholder enquiries, complaints, and issues.🎉
Contributing to team culture
Contributing to team culture and participating in team huddles to foster a positive work environment.Key criteria
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Commercial lending knowledge
Demonstrated knowledge of home and commercial lending processes.View
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Customer service experience
Strong experience building relationships with stakeholders.View
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Attention to detail
High accuracy in processing collateral management requests.View
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