Customer Service Specialist (IAM)
About the job
As a Customer Service Specialist (Internal Account Manager) at efm Logistics, you will play a vital role in delivering an exceptional logistics experience. Your contributions will directly impact the efficiency of freight movement and customer satisfaction. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic environment for personal and professional growth.
You'll be responsible for
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Supporting and managing freight movement
Overseeing the day-to-day movement of freight within your portfolio to ensure efficiency and effectiveness.🔍
Providing insights to Major Account Managers
Delivering valuable insights into customer freight movements and potential issues to enhance service delivery.🤝
Building long-term relationships
Establishing solid relationships with your dedicated account portfolio across various industries and transport providers.Key criteria
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Tertiary qualification or 2+ years in customer service
Demonstrated educational background or relevant experience in customer service.View
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Strong communication skills
Proven ability to communicate effectively in writing and verbally.View
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Proficiency in Microsoft Office Suite
Experience using Microsoft Office tools for daily tasks and reporting.View
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