Customer Service Specialist
About the job
The Customer Service Specialist position in Document Preparation is all about making a difference in the lives of business clients by preparing and delivering commercial loans. This role is vital in ensuring that our Business Banking Operations team provides exceptional service to a diverse range of customers. Collaboration and communication are key, as the team thrives on supporting each other while achieving operational goals.
You'll be responsible for
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Preparing commercial loan applications
Responsible for the preparation and disbursal of Commercial Loan applications on behalf of customers, ensuring operational objectives are met.📞
Providing customer service
Delivering superior levels of internal and external customer service by managing enquiries, complaints, and issues.⚠️
Risk management
Practising prudent risk management by identifying and responding to business risks.Key criteria
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Experience in commercial lending processes
Demonstrated experience in commercial or business banking lending operations.View
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Strong customer service skills
Proven ability to build relationships with stakeholders and manage inquiries.View
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High attention to detail
Experience ensuring accuracy in document preparation and processing.View
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