Customer Service Specialist
About the job
This job is about joining a passionate team as a Customer Service Specialist in the Home Health Finance Operations team. Your impact will be significant as you support the Home Health business by managing payments and providing exceptional service to clients and stakeholders. Collaboration and a customer-first approach are at the heart of how the team operates.
You'll be responsible for
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Managing billing and invoicing queries
Handling customer inquiries related to billing and invoicing to ensure clarity and satisfaction.🔍
Performing customer account reconciliations
Ensuring that customer accounts are accurate and up-to-date through regular reconciliations.📞
Initiating and managing collections activity
Proactively managing collections in line with policies to maintain healthy accounts.Key criteria
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2+ years in accounts receivable or customer service
Experience in finance environments enhances customer support.View
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Strong Excel skills
Proficiency in reconciliations, pivot tables, and lookups is essential.View
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Excellent communication skills
Empathetic communication fosters positive customer interactions.View
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