Customer Service Specialist
About the job
The Customer Service Specialist position within the Commercial Funding & Settlements team at CommBank is all about managing the funding and settlement process for Business and Commercial loans. This job plays a vital role in ensuring exceptional service delivery to a diverse range of customers, from small businesses to large corporations. The team thrives on collaboration and is dedicated to continuous improvement, making it an exciting opportunity for those looking to make a meaningful impact.
You'll be responsible for
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Providing customer service
Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues.💡
Identifying process improvements
Identifying opportunities to improve the processes within your team or work area.🔎
Conducting investigations
Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Attention to detail
Proven ability to maintain high accuracy in tasks and documentation.View
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Stakeholder relationship building
Experience fostering strong relationships with internal and external stakeholders.View
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