Customer Service Support Officer x2
About the job
The Customer Service professional at Montessori Academy plays a vital role in supporting families through their childcare journey. This position is all about delivering exceptional service and creating a positive experience for families from their first enquiry to ongoing support. The team thrives on collaboration and is dedicated to making a meaningful impact in the lives of families during critical stages of their child’s development.
You'll be responsible for
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Responding to inbound phone enquiries
Handling calls in a timely, professional, and engaging manner to assist families.🔹
Providing clear and accurate information
Delivering information regarding enrolments, fees, and centre operations to families.🔒
Maintaining privacy and confidentiality
Adhering to strict standards of privacy and child safety in all interactions.Key criteria
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2+ years customer service experience
Demonstrated experience in customer service or contact centre environments.View
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Strong verbal communication skills
Ability to communicate clearly and effectively with families.View
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High attention to detail
Proven capability in maintaining data accuracy and managing records.View
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