Datacom6 followers25 jobs

Customer Success Consultant - CX

Mid levelFull-timeHybridMelbourne VIC, AustraliaProfessional servicesInformation technologyCustomer successPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Customer Success Consultant at Datacom is a vital champion for customer service, dedicated to delivering exceptional experiences for both end users and employees. This position plays a key role in shaping the future of contact centres and customer experience environments by combining deep platform knowledge with operational insight. The team thrives on collaboration and innovation, ensuring that every interaction is meaningful and impactful.

You'll be responsible for

📞

Understanding and participating in the contact centre market

Actively engage with the contact centre market to understand customer challenges and emerging technology trends, ensuring solutions are tailored to meet their needs.
💡

Developing innovative implementation approaches

Design and implement change management strategies that enhance customer experiences and deliver measurable business outcomes.
🤝

Building effective relationships

Cultivate trust-based relationships with stakeholders at all levels to solve challenges and unlock new opportunities for customers.

Skills you'll need

🖥️

Strong working knowledge of CX platforms

Possess a strong understanding of CX platforms such as Genesys, NICE, AWS Connect, ServiceNow, Salesforce, Cognigy, and Nuance, and how to leverage them for customer success.
💰

Commercial acumen

Demonstrate a knack for designing creative commercial solutions that deliver return on investment for customers.
❤️

Passion for the CX industry

Bring energy and enthusiasm for the customer experience industry, with a genuine desire to make a positive impact.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer experience (CX) platform knowledge
Strong working knowledge of platforms like Genesys and Salesforce

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Relationship-building skills
Ability to create trust-based relationships with stakeholders

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Commercial acumen
Experience designing creative solutions that deliver ROI

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Change management experience
Proven ability to combine technical insight with change management practices

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Cross-disciplinary collaboration
Comfort working in large teams to solve customer challenges

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