REA Group1 follower25 jobs

Customer Success Consultant

Mid levelFull-timeHybridRichmond VIC 3121, AustraliaProfessional servicesSalesCustomer successPosted 2 months ago
View your fit0 of 9 criteria met

About the job

The Customer Success Consultant at REA is a vital part of the Customer Success team, dedicated to managing a select portfolio of high-value accounts. This job plays a crucial role in driving adoption, retention, and advocacy of REA’s subscription services, ensuring customers receive tailored support. The team thrives on collaboration and innovation, making a real impact for customers while enjoying a hybrid working environment.

You'll be responsible for

🤝

Managing key accounts

Manage and nurture relationships with key strategic accounts, ensuring they derive maximum value from REA’s products and services.
📝

Developing success plans

Develop and execute comprehensive success plans tailored to the unique needs and goals of customers whilst partnering with your Relationship Managers & Specialist Sales counterparts.
📊

Analyzing customer data

Analyse customer data to identify trends, risks, and opportunities, and share insights to leadership.

Skills you'll need

🌟

Customer Success Experience

Demonstrated experience in Customer Success, Account Management, or a related job within a fast-paced technology or media environment.
📈

Account Management

Proven track record of managing high-value accounts and improving adoption, retention, and expansion metrics.
🔍

Analytical Skills

Analytical mindset with the ability to leverage data to inform strategies and drive impactful actions.
View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer success experience
Demonstrated experience in managing customer success or account management roles.

View

Track record in account management
Proven ability to manage high-value accounts and improve retention metrics.

View

Analytical mindset
Strong capability to leverage data for strategic decision-making.

View

Stakeholder management skills
Excellent negotiation abilities with senior decision-makers.

View

Understanding of real estate
Familiarity with digital media and property advertising trends.

View

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Hatch Placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2025 Hatch
  • Privacy
  • Terms

Similar jobs

View all
Datacom
Datacom
Customer Success Consultant - CXCanberra, ACT · Full-time
The Customer Success Consultant at Datacom is a pivotal job that champions exceptional customer service experiences for both end users and employees. This role is crucial in shaping the future of contact centres and customer experience environments, ensuring that technology is leveraged to create lasting impact. The team thrives on collaboration, innovation, and a shared commitment to making a positive difference in the lives of customers and communities.
Datacom
Datacom
Customer Success Consultant - CXMelbourne, VIC · Full-time
The Customer Success Consultant at Datacom is a vital champion for customer service, dedicated to delivering exceptional experiences for both end users and employees. This position plays a key role in shaping the future of contact centres and customer experience environments by combining deep platform knowledge with operational insight. The team thrives on collaboration and innovation, ensuring that every interaction is meaningful and impactful.
Datacom
Datacom
Customer Success Consultant - CXSydney, NSW · Full-time
As a Customer Success Consultant at Datacom, you will be the champion of customer service, delivering exceptional experiences for both end users and employees. Your expertise in CX platforms and operational insight will empower customers to shape the future of their contact centres. The team thrives on collaboration, innovation, and a shared commitment to making a positive impact in the communities we serve.
Datacom
Datacom
Customer Success Consultant - CXBrisbane, QLD · Full-time
The Customer Success Consultant at Datacom is a vital part of our mission to create lasting impact through technology. This job is all about delivering exceptional experiences for both end users and employees, ensuring that our customers thrive in their contact centre and customer experience environments. The team values collaboration, innovation, and a genuine desire to make a positive difference in the lives of our customers and communities.