Salesforce
Customer Success Director
DirectorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaCustomer successPosted 1 week ago
About the job
This job is all about driving customer success at Salesforce. As a Customer Success Manager, Director, you will be the trusted advisor for high-profile clients, helping them achieve their business goals through effective use of Salesforce. The team thrives on collaboration, innovation, and a commitment to customer satisfaction, making it an exciting opportunity for those passionate about technology and customer relationships.
You'll be responsible for
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Serving as the primary point of contact
Acting as the main liaison for Salesforce’s largest customers, ensuring their needs are met.❤️
Building strong customer relationships
Forging deep connections with customers to enhance their experience and success.🚀
Optimizing customer platform usage
Encouraging the adoption of best practices and proactive services to maximize value.What we're looking for
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Experience with enterprise accounts
Proven experience managing complex enterprise accounts over $30M ARR.View fit
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Cross-functional team leadership
Demonstrated ability to lead teams of 5+ for customer success.View fit
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Technical consulting experience
Background in SaaS, technology consulting, or solutions architecture.View fit
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