About the job
The Customer Success Engineer job at IBM Global Sales is all about designing innovative client solutions that leverage current product capabilities. This position plays a crucial role in driving digital transformation and creating lasting impact for clients by fostering strong relationships and understanding their unique challenges. The team thrives on collaboration, curiosity, and empathy, ensuring a supportive culture that promotes continuous learning and growth.
You'll be responsible for
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Delivering technical proof points
Creating and delivering technical proof points through demonstrations, POCs, and workshops to showcase the value of IBM products to clients.🚀
Driving customer value
Activating entitlements by finding sponsors and conducting use-case workshops to establish measurable business outcomes with client stakeholders.🗺️
Developing success plans
Creating success plans that outline deployment roadmaps and milestones to ensure successful adoption and expansion of IBM products.Key criteria
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Client value drivers understanding
Experience working with clients to enhance product adoptionView
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Client challenges comprehension
Exposure to identifying client challenges for technology adoptionView
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Bachelor's degree
Degree must be completed by 2024 for eligibilityView
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