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Customer Success Executive
SeniorFull-timeOfficeCanberra ACT, AustraliaBusiness operationsInformation technologyCustomer successPosted 2 months ago
About the job
The Customer Success Executive is a pivotal job that focuses on leading post-sales activities within valuable accounts. This position is essential for driving long-term value for ServiceNow by ensuring customers achieve success and maximizing the impact of the platform on their business transformation initiatives. The team thrives on collaboration, innovation, and a commitment to continuous improvement, working closely with C-level executives to foster strong partnerships.
You'll be responsible for
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Driving post-sales success
Own and lead the customerās post-sales transformation, aligning ServiceNowās offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.š¤
Collaborating strategically
Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.š”ļø
Mitigating risks and driving value
Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.What we're looking for
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15+ years in management consulting
Extensive experience in technology-enabled business transformations.View fit
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C-level relationship building
Proven ability to establish trust with senior executives.View fit
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Cross-functional leadership experience
History of driving alignment in complex, matrixed environments.View fit
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