Equinix1 follower18 jobs

Customer Success Manager 2

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at Equinix plays a pivotal role in enhancing customer engagement, satisfaction, and retention throughout the customer lifecycle. This position is all about driving initiatives that maximize the value customers realize from products, ensuring a world-class experience that contributes to long-term business growth. The team thrives on collaboration, innovation, and a shared commitment to empowering customers, making it a fantastic environment for those who value connection and impact.

You'll be responsible for

🚀

Onboarding

Facilitating customer onboarding, training, and resource sharing to ensure a smooth transition and effective adoption of products.
📈

Adoption and Success Management

Developing and tracking the progress of a Customer Success Plan, conducting regular business reviews, and proactively monitoring customer utilization to drive product adoption.
🤝

Account Management & Retention & Growth

Serving as the primary post-sales contact, managing renewals, and identifying growth opportunities to enhance customer relationships and drive revenue.

Key criteria

📈

Customer success experience

Proven experience in customer success within B2B SaaS.

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🤝

Relationship building skills

Demonstrated ability to build strong customer relationships.

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📊

Analytical skills

Experience with health scoring and usage analysis.

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View more

Meet the team

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5 criteria for this job
Customer success experience
Proven experience in customer success within B2B SaaS.

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Relationship building skills
Demonstrated ability to build strong customer relationships.

View

Analytical skills
Experience with health scoring and usage analysis.

View

Technical proficiency
Comfortable with CRM tools like Salesforce and Gainsight.

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Change enablement
Experience leading onboarding and process improvement initiatives.

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