OpenAI2 followers10 jobs

Customer Success Manager, Ads Solutions

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager job is all about supporting advertisers in their journey on OpenAI’s advertising platform. This role is crucial for driving meaningful revenue growth while ensuring a responsible experience for users. The team thrives on collaboration, working closely with Sales and internal teams to continuously enhance the advertiser experience.

Meet the team

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You'll be responsible for

📞

Managing relationships

Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
🚀

Guiding onboarding

Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
🔍

Analyzing performance

Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

Key criteria

🤝

5-10+ years in digital advertising

Proven experience in account management or customer success roles.

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📊

Data analysis skills

Comfortable interpreting performance data for strategic insights.

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🔗

Advertiser relationship management

Experience managing partnerships in adtech or platform environments.

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5 criteria for this job
5-10+ years in digital advertising
Proven experience in account management or customer success roles.

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Data analysis skills
Comfortable interpreting performance data for strategic insights.

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Advertiser relationship management
Experience managing partnerships in adtech or platform environments.

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Data querying experience
Proficient in SQL and advanced Excel or Google Sheets.

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Clear communication skills
Ability to build trust with technical and non-technical stakeholders.

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