OpenAI2 followers10 jobs

Customer Success Manager, Ads Solutions

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager job is all about supporting advertisers in their journey on OpenAI’s advertising platform. This role is crucial for driving meaningful revenue growth while ensuring a responsible experience for users. The team thrives on collaboration, working closely with Sales and internal teams to continuously enhance the advertiser experience.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📞

Managing relationships

Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
🚀

Guiding onboarding

Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
🔍

Analyzing performance

Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

Key criteria

🤝

5-10+ years in digital advertising

Proven experience in account management or customer success roles.

View

📊

Data analysis skills

Comfortable interpreting performance data for strategic insights.

View

🔗

Advertiser relationship management

Experience managing partnerships in adtech or platform environments.

View

View more
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
5-10+ years in digital advertising
Proven experience in account management or customer success roles.

View

Data analysis skills
Comfortable interpreting performance data for strategic insights.

View

Advertiser relationship management
Experience managing partnerships in adtech or platform environments.

View

Data querying experience
Proficient in SQL and advanced Excel or Google Sheets.

View

Clear communication skills
Ability to build trust with technical and non-technical stakeholders.

View

A meaningful career starts with a match

Similar jobs

View all
Macquarie Technology Group
Macquarie Technology Group
Customer Success ManagerSydney, NSW · Full-time
This job is about becoming a Customer Success Manager at Macquarie Cloud Services, where you'll be the trusted advisor for a portfolio of cloud customers. Your impact will be significant as you help customers achieve long-term value from their technology investments. The team thrives on collaboration and connection, working in a blended environment of office and remote work.
REA Group
REA Group
Customer Success ManagerSydney, NSW · Contract
The Customer Success Manager job at REA Group is an exciting opportunity to drive the success of clients in the real estate industry. This role is pivotal in ensuring that clients are fully engaged with CampaignAgent's products, fostering strong partnerships and enhancing their overall experience. The team thrives on collaboration, innovation, and a shared commitment to making a real impact.
EQL
EQL
Customer Success ManagerMelbourne, VIC · Full-time
The job is about shaping the future of fan-first commerce at EQL by managing APAC retailer accounts. This position plays a crucial role in ensuring seamless launches and fostering strong relationships with retailers. The team thrives on curiosity, collaboration, and a commitment to solving meaningful problems together.
Henderson Advocacy
Henderson Advocacy
Customer Success ManagerSydney, NSW · Full-time
This job is about guiding clients through their property journey, from the first call to long after settlement. The impact of this role is significant, as it drives loyalty and referrals through a high-touch experience. The team thrives on collaboration, energy, and creating memorable moments for clients.