Vanta6 followers91 jobs

Customer Success Manager, Commercial, West Region

Mid levelFull-timeRemote174 Fairbairn Rd, Sunshine West VIC 3020, AustraliaCustomer successPosted 2 months agoVerified 1 month ago
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About the job

As Vanta’s Customer Success Manager for the West Region, you will embark on an exciting journey to guide customers through their security and compliance challenges. Your role is pivotal in ensuring customer satisfaction and retention, making a real impact on their success. The team thrives on collaboration and values diverse experiences, welcoming individuals from various backgrounds to contribute to our mission.

You'll be responsible for

🚀

Leading post-sales activities

Overseeing all post-sales activities for Vanta’s upmarket customers, ensuring smooth onboarding and implementation.
📚

Managing a book of business

Carrying a book of business with approximately 50 customers, focusing on their success and retention.
📣

Acting as the voice of the customer

Representing customer interests within Vanta and driving their success towards specific business outcomes.

Key criteria

📈

4+ years in Customer Success

Experience in SaaS Customer Success is essential.

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🤝

Strong relationship-building skills

Proven ability to engage with C-level executives.

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🛠️

Technical competency with Vanta's software

Understanding of security and compliance solutions is crucial.

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Meet the team

About the company

View your fit

5 criteria for this job
4+ years in Customer Success
Experience in SaaS Customer Success is essential.

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Strong relationship-building skills
Proven ability to engage with C-level executives.

View

Technical competency with Vanta's software
Understanding of security and compliance solutions is crucial.

View

Problem-solving abilities
Demonstrated skills in addressing customer challenges effectively.

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Empathy and customer retention
Track record of maintaining long-term customer relationships.

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