About the job
As Vantaâs Customer Success Manager for the West Region, you will embark on an exciting journey to guide customers through their security and compliance challenges. Your role is pivotal in ensuring customer satisfaction and retention, making a real impact on their success. The team thrives on collaboration and values diverse experiences, welcoming individuals from various backgrounds to contribute to our mission.
You'll be responsible for
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Leading post-sales activities
Overseeing all post-sales activities for Vantaâs upmarket customers, ensuring smooth onboarding and implementation.đ
Managing a book of business
Carrying a book of business with approximately 50 customers, focusing on their success and retention.đŁ
Acting as the voice of the customer
Representing customer interests within Vanta and driving their success towards specific business outcomes.Key criteria
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4+ years in Customer Success
Experience in SaaS Customer Success is essential.View
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Strong relationship-building skills
Proven ability to engage with C-level executives.View
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Technical competency with Vanta's software
Understanding of security and compliance solutions is crucial.View
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