About the job
The Customer Success Manager at Signify plays a pivotal role in leading the global Dynalite System Expert team, ensuring that technical knowledge is maintained to support partners and customers effectively. This position is crucial for delivering a seamless end-to-end experience, overseeing customer engagements, and driving key business support enablers that contribute to Dynalite’s growth. The team thrives on collaboration, creativity, and a commitment to continuous improvement, making a lasting impact in the lighting industry.
You'll be responsible for
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Developing support and knowledge tools
Creating and overseeing tools, resources, and training programs to facilitate technology implementation and ensure seamless resolution of customer issues.📚
Managing training content
Creating and managing training materials, including on-demand modules and 'train-the-trainer' resources, to ensure timely delivery aligned with regional needs.✅
Leading User Acceptance Testing (UAT)
Managing the UAT team to ensure solutions meet business requirements and quality assurance before market release.Key criteria
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Technical expertise in lighting controls
Strong background in lighting controls or similar systems is essential.View
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Experience leading diverse teams
Proven ability to guide teams across multiple geographies.View
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Support and training structure optimization
Experience in enhancing support and training for scalability.View
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