Signify7 jobs

Customer Success Manager, Dynalite

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at Signify will lead and manage the global Dynalite System Expert team, ensuring a seamless end-to-end experience for partners and customers. This role is vital for driving key business support enablers that underpin Dynalite’s growth, including training programs and knowledgebase development. The team thrives on collaboration, continuous learning, and a commitment to diversity and inclusion, making a lasting difference for brighter lives and a better world.

You'll be responsible for

🌍

Leading the Dynalite System Expert team

Overseeing the global Dynalite System Expert team to ensure technical knowledge for supporting partners and customers.
🛠️

Developing support and knowledge tools

Creating and managing tools, resources, and training programs to facilitate technology implementation and ensure seamless resolution of customer issues.
✅

Managing User Acceptance Testing (UAT)

Leading the UAT team to ensure solutions align with business requirements and validating workflows before release.

Key criteria

💡

Technical expertise in lighting controls

Proven experience with lighting controls or similar systems.

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🌍

Experience leading global teams

Demonstrated experience managing teams across multiple geographies.

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📚

Training content development

Experience creating training materials for technical subjects.

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Meet the team

About the company

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5 criteria for this job
Technical expertise in lighting controls
Proven experience with lighting controls or similar systems.

View

Experience leading global teams
Demonstrated experience managing teams across multiple geographies.

View

Training content development
Experience creating training materials for technical subjects.

View

Support and knowledge optimization
Proven ability to enhance support structures for scalability.

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User Acceptance Testing (UAT) management
Experience leading UAT to ensure alignment with business requirements.

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