Customer Success Manager
About the job
The Customer Success Manager at PropertyMe plays a vital role in driving customer retention and engagement across the platform. By ensuring that customers realize ongoing value from the products, you will impact the daily lives of thousands of real estate professionals. The team thrives on collaboration and is dedicated to creating a supportive environment where everyone can grow and succeed.
You'll be responsible for
🔄
Driving retention and customer health
Taking ownership of a portfolio of customers to ensure their ongoing satisfaction and success with the platform.📈
Increasing product utilisation
Ensuring customers adopt core and advanced platform capabilities to maximize their value from the product.📞
Driving customer engagement
Establishing regular touchpoints and delivering insights to improve customer performance and satisfaction.Key criteria
📊
Customer success or SaaS account management experience
Demonstrated experience in customer success or SaaS account management.View
🤝
Strong stakeholder management skills
Proven ability to build relationships with key stakeholders.View
📈
Data-driven mindset
Experience using data to drive decisions and actions.View
View more
