Canva287 followers135 jobs

Customer Success Manager - Public Sector

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about joining a dynamic team at Canva that is redefining how the world experiences design. The impact of this job is significant as it focuses on building strategic partnerships with public sector organizations, driving adoption, and demonstrating the value of Canva. The team thrives on collaboration and innovation, empowering each member to contribute to the collective success.

Meet the team

About the company

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You'll be responsible for

🤝

Growing strategic public sector partnerships

Build trusted relationships with senior stakeholders across government, higher education, and not-for-profit organizations, helping them unlock more value from Canva.
📈

Driving adoption, retention, and growth

Develop success plans and account strategies that support customer goals, increase engagement, manage renewals, and identify expansion opportunities.
📊

Demonstrating Canva’s impact

Use product usage data, customer insights, and business outcomes to tell compelling value stories that influence decision-making and prove ROI.

Key criteria

🤝

Customer success experience

Demonstrated experience in customer success or account management roles.

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🏛️

Public sector knowledge

Understanding of public sector environments and procurement cycles.

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📊

Data-driven storytelling

Experience using data to influence decisions and demonstrate impact.

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A meaningful career starts with a match

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5 criteria for this job
Customer success experience
Demonstrated experience in customer success or account management roles.

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Public sector knowledge
Understanding of public sector environments and procurement cycles.

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Data-driven storytelling
Experience using data to influence decisions and demonstrate impact.

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Relationship building skills
Proven ability to build trusted relationships with senior stakeholders.

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Commercial acumen
Experience driving adoption, retention, and growth in complex environments.

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